Refund & Return Policy
At GRACE KARIN, our goal is to provide you with a seamless shopping experience. We understand that issues may arise, and we are committed to resolving them promptly. If you experience any problems with your order, please contact us at email@example.com for assistance.
Free Return and Exchange for Quality Issues
- We offer a 14-day free return and a 30-day free exchange for items with any quality problems within the specified time frame.
- Please do not return the item directly. To initiate a return or exchange, please contact our support team at firstname.lastname@example.org fisrt. They will guide you through the process.
- Refunds do not include shipping fees if we have completed the shipping process.
- If your item arrives damaged or if we fulfill the wrong item(s), we will provide a free exchange or issue a full refund.
- Contact us at email@example.com within 30 days from the date of delivery, and include relevant details and any supporting evidence. Our support team will assist you accordingly.
- Unlike wrong size, fit issue is usually not caused by the seller. But we will cover a partial alteration cost at a local tailor shop (no more than 20% of the product purchased price).
- Please note if you choose colors across different fabrics, the colors may vary a lot. It doesn't mean that we make a wrong color. e.g. Burnt orange of chiffon is quiet different to burnt orange of silk satin.
- In rare cases where items become out of stock after you have placed an order, we may offer a full refund or a partial refund for the affected item(s).
- Our support team will promptly notify you if this situation occurs, and work with you to find a suitable solution.
- As part of our commitment to sustainability, we encourage customers to refrain from returning used or washed items, as they cannot be resold.
- If you have any concerns or questions regarding an item that has been used or washed, please contact us at firstname.lastname@example.org for personalized assistance and guidance.
Limited Return Policy for Clearance Sale Items
Please take note of our return policy for clearance sale items:
No Returns or Refunds: We do not accept returns or offer refunds for items purchased during our clearance sale. All clearance sale purchases are final.
Quality Assurance: Rest assured, our clearance sale items have undergone the same rigorous quality checks as our regular inventory. If you have concerns about the quality or condition of your clearance sale item, please contact our customer support team within 14 days of receiving your order, and we will be happy to assist you.
Exchanges (if applicable): We will only replace items from the clearance sale if they are defective or damaged. If you need an exchange for a defective or damaged clearance sale item, please contact us within 30 days of receiving your order.
Limited Return Policy for Special Sales
- When you buy items as part of a BOGO promotion, the discount will be applied to the lowest-priced item, and then distributed proportionally to each item. If you decide to return any of the purchased items, your refund will be reduced to the discounted amount of each item.
- All orders placed with any of our Black Friday / Cyber Monday discount codes are only eligible for a return for store credit, no exchanges or refunds. If you purchase an item that is marked as final sale, the item is not eligible for any form of a return. We do not offer price adjustments for any previous orders.
- Your items will be shipped from the nearest warehouse based on your shipping address; however, if items are out of stock at the local warehouse, we will ship them from our global warehouse in Mexico, Italy, and China depending on the item you purchase. Thus, once the item needs returned, it will be required to return to the specific abroad warehouse.
- We reserve the right to refuse returns or exchanges that do not comply with our policies.
- All returns must meet the requirements of unused, unwashed items in their original condition and packaging.
- You are responsible for the shipping fees incurred if you choose the wrong item or do not want the item you ordered. Please check the product information before purchase, especially the size chart.
For any inquiries or assistance related to returns and refunds, please reach out to our support team at email@example.com. Our dedicated team is here to ensure your satisfaction and resolve any issues promptly.