GRACE KARIN FAQ
Frequently Asked Questions (FAQs)
Return & Refund Policy
Q1: What is the return policy at GRACE KARIN?
A1: At GRACE KARIN, we strive to provide you with a seamless shopping experience. If you encounter any issues with your order, please contact us at email@example.com for assistance.
Q2: Do you offer free returns or exchanges for quality issues?
A2: Yes, we offer a 14-day free return and a 30-day free exchange for items with quality problems. Please contact our support team at firstname.lastname@example.org to initiate the process. Refunds do not include shipping fees if the shipping process has been completed.
Q3: What happens if I receive a damaged item or the wrong item is fulfilled?
A3: If your item arrives damaged or the wrong item is fulfilled, contact us at email@example.com within 30 days of delivery. We will provide a free exchange or a full refund.
Q4: Are alterations covered for fit issues?
A4: Fit issues, unlike wrong sizes, are usually not caused by the seller. However, we will cover a partial alteration cost at a local tailor shop (up to 20% of the product paid price).
Q5: What if an item becomes out of stock after I place an order?
A5: In rare cases of items becoming out of stock post-order, we may offer a full or partial refund. Our support team will notify you promptly and work with you to find a suitable solution.
Q6: Can I return items purchased during a clearance sale?
A6: No, clearance sale items are final and not eligible for returns or refunds. Exchanges are possible for defective or damaged clearance sale items within 30 days of receiving your order.
Q7: Are used or washed items returnable?
A7: We encourage customers not to return used or washed items due to sustainability reasons. Contact us at firstname.lastname@example.org for personalized assistance and guidance.
Q8: What are your shipping rates?
A8: Our shipping rates vary based on the order amount and destination. Please refer to our detailed shipping rates for Expedited and Standard shipping on our website.
Q9: How long does Expedited Shipping take?
A9: Expedited Shipping is estimated to take 8-14 days. Standard Shipping may take 8-15 business days or 15-30 business days, depending on the region.
Q10: Is there free shipping available?
A10: Free shipping is automatically applied for orders that meet specified conditions. For more information or specific inquiries, contact our customer support at email@example.com.
Q11: Can I get more information about shipping to remote areas or regions?
A11: Certainly! Shipping rates for remote areas and regions are outlined in our shipping information. Feel free to contact our customer support for further details.