Contact Us

We strive to provide you excellent customer service, and will do as much as we can to enhance your shopping experience. If you have any questions, remarks, or advice, Wholesale, please do not hesitate to contact us.

We would love to hear from you, contact us on:
Email: support@gracekarin.com

Or message our Facebook page: www.facebook.com/gracekarinshop/

Remember to include your Order Number (if applicable) when contacting us, this will help us solve your query quicker. Make sure you check your spam folder while waiting for a reply from our customer service team.

FAQ

Return & Refund

Q1: What is the return policy at GRACE KARIN?

A1: At GRACE KARIN, we strive to provide you with a seamless shopping experience. If you encounter any issues with your order, please contact us at support@gracekarin.com for assistance.

Q2: Do you offer free returns or exchanges for quality issues?

A2: Yes, we offer a 14-day free return and a 30-day free exchange for items with quality problems. Please contact our support team at support@gracekarin.com to initiate the process. Refunds do not include shipping fees if the shipping process has been completed.

Q3: What happens if I receive a damaged item or the wrong item is fulfilled?

A3: If your item arrives damaged or the wrong item is fulfilled, contact us at support@gracekarin.com within 30 days of delivery. We will provide a free exchange or a full refund.

Q4: Are alterations covered for fit issues?

A4: Fit issues, unlike wrong sizes, are usually not caused by the seller. However, we will cover a partial alteration cost at a local tailor shop (up to 20% of the product paid price).

Q5: What if an item becomes out of stock after I place an order?

A5: In rare cases of items becoming out of stock post-order, we may offer a full or partial refund. Our support team will notify you promptly and work with you to find a suitable solution.

Q6: Can I return items purchased during a clearance sale?

A6: No, clearance sale items are final and not eligible for returns or refunds. Exchanges are possible for defective or damaged clearance sale items within 30 days of receiving your order.

Q7: Are used or washed items returnable?

A7: We encourage customers not to return used or washed items due to sustainability reasons. Contact us at support@gracekarin.com for personalized assistance and guidance.

Shipping Info

Q1: What are your shipping rates?

A1: Our shipping rates vary based on the order amount and destination. Please refer to our detailed shipping rates for Expedited and Standard shipping on our website.

Q2: How long does Expedited Shipping take?

A2: Expedited Shipping is estimated to take 8-14 days. Standard Shipping may take 8-15 business days or 15-30 business days, depending on the region.

Q3: Is there free shipping available?

A3: Free shipping is automatically applied for orders that meet specified conditions. For more information or specific inquiries, contact our customer support at support@gracekarin.com.

Q4: Can I get more information about shipping to remote areas or regions?

A4: Certainly! Shipping rates for remote areas and regions are outlined in our shipping information. Feel free to contact our customer support for further details.